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DDS warns against appointment charge scams

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Department of Driver Services (DDS) Warns Unofficial DMV Websites/Apps Charging for Appointments Charging for Appointments

JUNE 17, 2020

ATLANTA – Department of Driver Services (DDS) Commissioner Spencer R. Moore urges customers to be aware of third party websites and apps when trying to schedule an appointment for a vehicle road test or additional licensing services. While it is necessary to schedule testing, DDS does not charge for non-commercial road test appointments. (commercial road tests are paid for at the time the appointment is made).

“Customers have contacted DDS after they realized that they were on a private DMV site that has charged them for an appointment that is free to make on our website,” said Commissioner Moore.  “DDS does not charge for any non- commercial appointment, training manual, or informational material. The official DDS website is www.dds.georgia.gov and can also be accessed through the state’s portal www.georgia.gov.”

Third-party Internet sites are not connected with or sanctioned by the DDS.  The list of imposter websites directed at Georgia drivers is long, but there are tips to ensure you are on the correct site for Georgia drivers.

  • Most customers arrive at an incorrect site by doing a browser search for “Georgia DMV,” “Georgia License Renewal” or similar generic searches.  DDS manages driver licensing and the Department of Revenue handles the vehicle (tags and titles).
  • Georgia.gov is the official site for the state of Georgia and has access to all state-managed services.
  • Read the site you are interacting with carefully. By law, privately owned websites are required to inform users that the site is not affiliated with any State or Government Entity. 
  • Sites that have .com or .org at the end of their website address (URL) are not official state sites.  The official state of Georgia websites will have .gov as is the case with www.dds.georgia.gov

Customers who have reached the private websites by error should contact the site for instructions on how to receive a refund. Customers may file a formal complaint with the Governor’s Office of Consumer Protection (OCP) by visiting their website at www.consumer.ga.gov or may call their Intake Department at (404) 651-8600.